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Our Facilities




Policies of the Hotel



Reservation Conditions and Cancellation Policy

About pre-authorisation

  • Hotel reserves all the rights to pre-authorise the credit card when a credit card is used as a reservation guarantee method. Pre-authorisation is not a charge; it is a temporary hold. This means hotel will check if the card is active and if there is enough balance to cover at least the first night cost. After a certain period, the pre-authorisation hold is released. This varies on countries and card issuer. Please contact your bank for an advice on handling this.

Group Reservation (5 rooms or more)

  • In a single reservation when 5 or more than 5 rooms are booked, it is considered as a group reservation. In this case hotel may ask a 10 % pre-payment as a guarantee of the reservation, acceptable only by bank transfer. Credit card is not accepted for pre-payment. Hotel will be in contact with the booker/guest to follow the procedure. Please note that a group reservation is not confirmed till hotel receives the pre-payment.

No-show Policy

  • For standard rate reservation, the full amount of the first night will be charged and the reservation is no longer valid.
  • For Hot-Deal/Non-Refundable/Prepay & Save reservation, if no communication is conducted of guest arriving later than actual arrival date, hotel is not obliged to keep the room on hold longer than the actual arrival date/night. However, if guest(s) still show up on the next day without communicating to the hotel, hotel will still try its best to accommodate the guest. This is subject to availability and not guaranteed. In such case hotel may also follow overbooking procedure.

Deposit

  • Upon arrival, the hotel reserves the right to ask for a €50,00 cash only deposit. This deposit is fully refundable upon check-out, subject to a damage inspection of the accommodation.

WinnRewards Loyalty Program

  • Hotel Library is a partner hotel of WinnRewards loyalty program. By making reservation at Hotel Library and accepting Term & Conditions of Hotel Library, you also accept the Terms & Condition of WinnRewards loyalty program. You will be a proud member of WinnRewards loyalty program. More on WinnRewards Terms & Conditions.